Whole Foods executives apologize for overcharging customers

Today, Whole Foods’ top executives John Mackey and Walter Robb posted a video online apologizing for mishaps uncovered in a recent report that found the Austin-based store overcharged (and undercharged) customers in New York who were buying prepackaged fresh produce and juices whose prices are calculated by weight.

In the video, they explain what steps they are taking to ensure this problem won’t continue and what customers can do if they suspect an error in pricing.

Author: Addie Broyles

Food writer for the Austin American-Statesman and Austin360.com.

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